Privacy Policy (RouteFlow Systems)
Effective Date: February 26, 2026
Company / Service: RouteFlow Systems (“RouteFlow,” “we,” “us,” “our”)
Website: https://www.routeflowsystems.com
Contact: [email protected]
1) Overview
This Privacy Policy explains how RouteFlow Systems (“RouteFlow”) collects, uses, and shares information when you visit our website, contact us, or use our services, including when you communicate with us by SMS (text message), phone call, email, or web forms.
2) Information We Collect
We may collect the following categories of information:
Information you provide
- Contact details (such as name, phone number, email address)
- Service request details (such as service type, address/area, preferred dates/times, notes you provide)
- Messages and communications (SMS messages, emails, call recordings or voicemail content if enabled, and support requests)
- Payment-related details (if you choose to pay a deposit or invoice through a third-party payment processor; we do not store full payment card numbers)
Information collected automatically
- Website usage data (such as pages visited, approximate location, device/browser information, and IP address)
- Cookies and similar technologies (see “Cookies and Analytics” below)
3) How We Use Information
We use information to:
- Respond to inquiries and provide requested information
- Send transactional and service-related communications by SMS, email, or phone (e.g., confirmation messages, scheduling updates, estimate ranges, reminders, and support responses)
- Provide and improve our services, including lead intake, qualification, scheduling workflows, and customer support
- Maintain security, prevent fraud/abuse, and troubleshoot issues
- Comply with legal obligations and enforce our terms
4) SMS/Text Messaging Privacy
If you choose to communicate with us by SMS or request text updates, RouteFlow may collect and store:
- Your phone number
- Message content and timestamps
- Delivery and interaction information (e.g., whether a message was delivered)
No sale of SMS data. RouteFlow does not sell your phone number or SMS message content.
No sharing for third-party marketing. RouteFlow does not share your phone number or SMS content with third parties for their own marketing purposes.
Opt-out. You can opt out of SMS messages at any time by replying STOP. For help, reply HELP or email [email protected].
We do not sell or share mobile information for marketing/promotional purposes.
5) How We Share Information
We may share information only as needed to provide our services, including with:
Service providers / processors
RouteFlow uses trusted vendors to operate our business and deliver services, such as:
- Messaging and communications providers (e.g., SMS delivery, call routing)
- Hosting, analytics, and website providers
- Scheduling and customer-support tools
- Payment processors (for deposits or invoices)
These providers may process information on our behalf under contractual confidentiality and security obligations.
Legal and safety reasons
We may disclose information if required by law or if we believe it is necessary to protect rights, safety, and security, investigate fraud, or respond to lawful requests.
Business transfers
If RouteFlow Systems is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
6) Cookies and Analytics
We may use cookies and similar technologies to:
- Remember preferences
- Understand website performance and usage
- Improve our site and services
You can control cookies through your browser settings. Disabling cookies may impact certain site features.
7) Data Retention
RouteFlow retains information only as long as necessary to:
- Provide services and support
- Maintain business records
- Comply with legal and accounting requirements
- Resolve disputes and enforce agreements
8) Data Security
RouteFlow uses reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. However, no system can be guaranteed 100% secure.
9) Your Choices and Rights
Depending on your location, you may have rights to:
- Request access to the personal information RouteFlow holds about you
- Request correction or deletion of certain information
- Object to or restrict certain processing
To request changes or exercise rights, contact [email protected].
10) Children’s Privacy
RouteFlow services are not directed to children under 13 (or the age required by local law), and RouteFlow does not knowingly collect personal information from children.
11) Third-Party Links
Our website may contain links to third-party websites. RouteFlow is not responsible for the privacy practices of those sites. Please review their policies directly.
12) Changes to This Policy
RouteFlow may update this Privacy Policy from time to time. The “Effective Date” above will reflect the latest version. Continued use of our website or services means you accept the updated policy.
13) Contact Us
If you have questions about this Privacy Policy, contact:
RouteFlow Systems
Email: [email protected]
Website: https://www.routeflowsystems.com
