I didn’t receive my password setup email

If you do not receive a RouteFlow password setup or reset email, check spam/junk and retry the password flow after a short wait.

When this applies

After onboarding completion or after a reset request.

What to do

1. Check spam or junk
2. Search for RouteFlow account emails
3. Confirm you entered the correct account email
4. Retry the password reset flow after the resend cooldown
5. Contact RouteFlow support if the message still does not arrive

Expected result

You receive the setup/reset email or identify that RouteFlow support needs to review delivery

If you still need help

Use the Support button or Help Center to contact RouteFlow support; do not keep requesting reset emails repeatedly

Contact RouteFlow Support if: The email repeatedly does not arrive after the expected cooldown and the address is believed to be correct