Voice & Call Coverage controls when RouteFlow should answer calls: Always, or a Scheduled daily start and end time.
When this applies
When you want to change when RouteFlow should cover calls, or restore the coverage schedule to the RouteFlow Industry Default.
What to do
- Open Account Settings and find Voice & Call Coverage, or ask the verified Support Assistant to change it
- Choose Always or Scheduled
- If Scheduled, set both the start and end time
- Save the grouped coverage change
- To restore the RouteFlow default, use Restore Industry Default or ask Support to restore Voice & Call Coverage as one grouped setting
Expected result
The saved mode and schedule appear together. The current Industry Default is Scheduled 5:00 PM to 8:00 AM; RouteFlow may update Industry Defaults in the future
If you still need help
Refresh Account Settings and confirm all three coverage values; if a grouped save still fails, contact RouteFlow support
Contact RouteFlow Support if: Coverage values do not save together, the saved values shown in Support and Account Settings disagree, or call behavior remains inconsistent on newly started calls
