Check the submission confirmation and portal handoff, then use Activation to follow setup. Submitted information and portal access are separate from full activation.
When this applies
When you submitted onboarding and want to confirm it was received or understand what remains.
What to do
- Look for the onboarding completion or success message
- Follow the portal handoff or password setup email
- Use Forgot Password if you cannot access your portal
- Open Activation to see the current setup state and next action
- Wait during provider review or RouteFlow background work unless the page asks you to act
- Use the fully-live email and testing instructions when activation is complete
Expected result
You can confirm submission and see what remains. Only the fully-live activation state indicates the full voice and SMS workflow is ready; receiving a portal login or submitting onboarding alone does not.
If you still need help
Check the email address used for onboarding and try Forgot Password. Contact RouteFlow Support if submission is unclear or Activation cannot be opened.
Contact RouteFlow Support if: Submission remains unclear, access email is missing, portal login fails, or Activation shows a blocker you cannot resolve
