Account Settings lets you maintain the supported customer-facing business identity and service-area fields used by RouteFlow.
When this applies
When your business name, spoken name, service area, or other supported business-information field needs to change.
What to do
- Open Account Settings or ask the verified Support Assistant for the specific supported change
- Update only the field you intend to change
- If using Support, review the current value and the proposed change
- Save or confirm
- Reopen Account Settings or ask Support to check the current saved value
Expected result
The supported business-information field shows the new Custom value and is used for newly started calls as applicable
If you still need help
Confirm the requested field is customer-editable and retry from fresh current state; contact RouteFlow support for unsupported or repeatedly failing fields
Contact RouteFlow Support if: The requested field is not customer-editable, validation repeatedly fails, or the saved value does not match the requested change
