Industry Default means the current value is inherited from RouteFlow’s current default for your business type; Custom means your account has its own saved change or explicit clear.
When this applies
When Account Settings or Support labels a price, offering, capacity, or supported setting as Industry Default or Custom.
What to do
- Treat Industry Default as inherited configuration with no account-specific customization for that control
- Treat Custom as an account-specific saved change or explicit clear
- Do not assume a value is inherited just because it numerically matches the default
- Use Restore Industry Default where that control supports true inheritance if you want to remove the customization
Expected result
You can tell whether a value is inherited or account-specific and understand why two equal-looking values can have different source labels
If you still need help
Ask the verified Support Assistant to read the current control and its Industry Default/Custom state
Contact RouteFlow Support if: Account Settings and Support disagree about Industry Default versus Custom state after a fresh check
