Help Center

Find help with login, onboarding, dashboard access, account settings, pricing and configuration, and common RouteFlow troubleshooting.

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Account Settings

View and update supported RouteFlow account settings, including Voice & Call Coverage and customer links.

What the SMS Follow-Up status means How to change your support email How to change Voice & Call Coverage How to configure deposits and booking Why can’t I save my account settings? How to update business information in your account How to update your phone number
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Contact & Escalation

Find the RouteFlow Support Assistant and know when a support review is appropriate.

What can the RouteFlow Support Assistant view and change? Why does RouteFlow ask me to verify my account? How to contact RouteFlow support
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Dashboard

Understand the customer dashboard and troubleshoot missing or unexpected dashboard information.

What the SMS Follow-Up status means What the dashboard shows Why is my dashboard empty?
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Login & Account Access

Help with portal login, password reset, verification emails, and account access.

How to log in to the RouteFlow portal I didn’t receive my password setup email How to reset your password How to log out of the RouteFlow portal Why does the portal keep asking me to log in again?
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Onboarding

Complete RouteFlow onboarding, confirm submission, and troubleshoot onboarding links.

What the SMS Follow-Up status means How to complete onboarding What happens after I submit onboarding? How to confirm onboarding was submitted successfully My onboarding link says invalid or expired
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Pricing & Configuration

Understand estimate pricing, Industry Default vs Custom, Auto-Quote/Review behavior, pricing changes, and Restore Industry Default.

How RouteFlow estimate pricing works What Industry Default and Custom mean What Auto-Quote, Review, and Not Offered mean How to view and change pricing or offerings How to restore pricing to Industry Default Why RouteFlow may send an estimate to Review How quantity, duration, and pricing basis affect estimates
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Troubleshooting

Troubleshoot common RouteFlow email, portal, and support issues.

Why support emails may land in spam or junk Why am I not receiving RouteFlow notifications?
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Need more help?

If you still need assistance, you can log in to your portal or open the RouteFlow Support Assistant.

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